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IICRC Certified Firm

1/14/2020 (Permalink)

IICRC logo We are an IICRC Certified Firm

SERVPRO of Coffee/Franklin/Warren Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Coffee/Franklin/Warren Counties 

SERVPRO of Coffee/Franklin/Warren Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Coffee/Franklin/Warren County Home Have A Mold Problem?

1/13/2020 (Permalink)

Mold spores on floor joist; Mold spores removed from joist In Coffee/Franklin/Warren County, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –931-723-8088. 

Coffee/Franklin/Warren County Residents: We Specialize in Flooded Basement Cleanup and Restoration!

1/8/2020 (Permalink)

Flooded basement being extracted This Franklin County home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Coffee/Franklin/Warren County basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 931-723-8088.

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Coffee/Franklin/Warren Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 931-723-8088. 

Coffee/Franklin/Warren County's 24 Hour Emergency Water Damage Service

1/7/2020 (Permalink)

SERVPRO of Coffee/Franklin/Warren Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 931-723-8088.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Coffee/Franklin/Warren Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Coffee/Franklin/Warren Counties

SERVPRO of Coffee/Franklin/Warren Counties  specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Coffee/Franklin/Warren Counties Smoke and Soot Cleanup

1/7/2020 (Permalink)

Smoke and soot stain on wall Smoke and Soot Damage Can Cause a Pervasive Odor in Your Coffee/Franklin/Warren County Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Coffee/Franklin/Warren Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 931-723-8088.

Deadly Tennessee Black Mold

7/8/2019 (Permalink)

On Friday afternoon, 15 minutes before time to go home for the weekend the phone rings.  Thank you for choosing SERVPRO we are always here to help, to my surprise it was a sweet southern granny on the other end.  She began with hi honey this is Mrs. Ida Fay Jones in Normandy Tennessee.  Me and my husband Earl have been coughing up that nasty yellow stuff and he doesn't even smoke any more. But anyway, I was ah mopping the kitchen floor the other day and when I went to put the Pine-Sol back up that's when I seen it!  Honey, I hollered at Earl to come quick, I just couldn't believe we done got that deadly black mold under our sink.  Can you help us or is our house just ruined?  Upon arrival, our crew chief was met at the door by Mr. and Mrs. Jones, their son, daughter-in-law and two next door neighbors.  Mrs. Jones was so afraid that everyone who had come into her house had been exposed, so she gathered them all at her home to ask SERVPRO of Coffee/Franklin/Warren Counties questions about exposure to deadly black mold.  After 45 minutes of intense questioning, we proceeded to scope the home.  We found 1 square foot of mold under the kitchen sink.  Needless to say the job took a total of 2 hours start to finish and I am happy to report Mr. and Mrs. Jones are in good health and very satisfied with the patience that our crew displayed, as well as the work performed.

SERVPRO of Coffee/Franklin/Warren to the rescue for the Christmas season

7/5/2019 (Permalink)

The night before Christmas, Santa was delivering the toys to all the children around the world.  His reindeer made a stop to a home, this home had four Christmas trees within the home, while Santa was in the basement putting the toys under that tree, a water heater supply line broke causing extensive amount of water that covered the basement in a very short time, matter of fact there was 2' of water in the basement before Santa could say Ho Ho Ho.  He frantically thought what am I going to do.  He immediately jumped on a chair so he would not fill his boots with water.  Called the homeowner and explained the situation, the homeowner said I am not sure what to do!  Santa said, I have a solution, he reached for his phone and called SERVPRO of Coffee/Franklin/Warren Counties (as they were on his speed dial.) SERVPRO arrived removed all the water so Santa could be on his way.  Then SERVPRO dried the structure and Santa returned to placed the gifts under the tree.

Dirty Laundry

7/5/2019 (Permalink)

Ok all you homeowners out there, here is one that SERVPRO of Coffee/Franklin/Warren Counties has never encountered.  We were called to a residence in which the homeowner had noticed standing water outside his home.  When we arrived we proceeded to enter the crawlspace (not so fast!!) the stench of (sewage) with yes the dreaded floaties.  As we were removing the water and things, we were able to get to the cause the dreaded toilet.  What we found was a pair of boxer shorts in the plumbing pipes, now I don't want to know HOW something like that was in there!!  There are no children in the home.  The technician was able to remove them and the pipe was repaired and all is flowing well again!  SERVPRO of Coffee/Franklin/Warren Counties will tackle any job.

The Strange Entity on the Wall

7/5/2019 (Permalink)

Samantha has always been into strange things and by that we mean the Ouija board, calling upon spirits through her magic ball, and other mystical things.  After one of her sessions, she went down into the basement to do her laundry.  When she turned on the overhead light, she saw this huge black shape on the wall.  There was black ooze dripping from the shape and making a puddle on the floor.  Scared, Samantha ran up stairs and called her mom.  After talking with her, she made the next call to the local priest.  Turns out her mother had advised her to have an exorcism performed on the wall.  When the priest came into the house, Samantha directed him to the basement and stood back as he took out the things to perform the exorcism.  As he was about to start, he slipped and fell on the black puddle.  The priest scrambled back and held out his cross.  When nothing happened, he brought his hand closer to his face and smelled the black goo,  eyebrows raised, he turned back to Samantha and said in a deepened voice, "Child, this is mold!"  I know just the right company (SERVPRO of Coffee/Franklin/Warren Counties) you can call and have this cleaned up.  Don't be like Samantha and her mother.   SERVPRO of Coffee/Franklin/Warren Counties is always here to help.

Playing Possum....

3/21/2019 (Permalink)

Of the many services that SERVPRO offers one particular was very memorable. Like any other normal work day, our crews were dispatched to their jobs. However, one technician was dispatched to, no other than, our franchise owners mother's house; but not for water, fire, or mold. Upon arrival the technician approaches mom and asks what she needed assistance with, and he did not expect her answer!! Mom proceeds to inform this technician that there is a dead possum in her yard and would very much appreciate if it could get remediated! After the "are you serious" question and the dumbfounded look on the technician's face, he proceeds to assure her that he will absolutely get this possum out of her yard. Technician puts on the proper PPE of nitrile gloves and grabs a trash bag as well as a stick lying on the ground, to be used as his own personal "is it dead" testing mechanism. After a few firm pokes and prods and no reaction from the possum, technician proceeds to place in the garbage bag. As technician was loading the now partially full garbage bag, mom comes out and realizes the coast is clear and a job well done! At the end of the day, this technician has a new certification to add to his resume: Possum Remediation. Thus "Like it never even happened."